Important Information When Choosing In-Home Care Services

Never Leave Home Care Services Up to Chance

Choosing the right in home care services provider for a loved one is a decision that requires detailed research. We know. We’ve been there. Because we’ve been in your shoes, our senior home care experts want to make sure you have all the information you need in order to make informed care decisions.

Asking the right questions is essential when searching for the best in home care services. We strongly encourage families who are searching for home care services in Norwell, Cape Cod, and the surrounding area to ask any questions they need to feel secure with their home care provider. We’ve developed a list of questions that we think are the most important to ask when interviewing a Massachusetts senior home health care company:

  • Do they have an RN on staff to oversee the home health aides and create the care plan?
  • Do they use telephony software to confirm the aides are on time?
  • What training/experience do the caregivers have?
  • How do they supervise their caregivers?
  • Are the caregivers bonded and covered by workers’ compensation insurance?
  • Are the caregivers employees who are held accountable by the agency, or are they independent contractors who are accountable to no one?
  • Does the agency carry professional liability insurance, workers’ compensation insurance, and manage payroll taxes?
  • Who owns the agency? Is it part of a larger organization?
  • Do they have references from clients?
  • Does the agency have an emergency or after-hours phone number?

North River Home Care is a Norwell home care company dedicated to helping seniors and their families make informed decisions throughout their care journey. If you have questions regarding the home care process or are wondering what kind of care your loved one needs, contact us today! We are happy to work with you to ensure you and your loved one are well cared for.

Contact Us About Our Home Care Services

Contact us anytime to learn more about our home care services in South Boston, Cape Cod, and the surrounding area. For additional information, or to arrange a free assessment at home or in a facility, please call or fill out our online contact form below and a member of our team will be happy to assist you.

North River Home Care Offices

Norwell Office
275 Longwater Dr
Norwell, MA 02061
(781) 659-1366