Asking the right questions is essential when searching for the best in-home care services. We strongly encourage families searching for home care services in Norwell, Eastern Massachusetts, and the surrounding area to ask any questions they need to feel secure with their home care provider. We’ve developed a list of questions that we think are the most important to ask when interviewing a Massachusetts senior home healthcare company:

• Do they have Care Advisors to oversee the home health aides and create the care plan?
• Do they use software that uses GPS verification to ensure the aides are on time and with your loved one?
• What training/experience do the caregivers have?
• How do they supervise their caregivers?
• Are the caregivers bonded and covered by workers’ compensation insurance?
• Are the caregivers employees who are held accountable by the agency, or are they independent contractors who are accountable to no one?
• Does the agency carry professional liability insurance, workers’ compensation insurance, and manage payroll taxes?
• Who owns the agency? Is it part of a larger organization?
• Do they have references from clients?
• Does the agency have an emergency or after-hours phone number?

North River Home Care is a Norwell home care company dedicated to helping seniors and their families make informed decisions throughout their care journey. If you have questions regarding the home care process or are wondering what kind of care your loved one needs, contact us today! We are happy to work with you to ensure you and your loved one are well cared for.