North River Home Care has completed and received its Home Care Pulse Certification. This certification program is dedicated to the measurement of client and employee satisfaction scores, North River Home Care is now officially certified in home care quality.
“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with,” commented Aaron Marcum, founder of Home Care Pulse.
Home Care Pulse, a company which measures client and employee satisfaction, created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff. Home Care Pulse believes that certifying agencies can both educate and help families to make better care decisions for their aging loved ones.
The Home Care Pulse Certification requires an agency to be reviewed monthly and includes the evaluation of areas such as client satisfaction, benchmarking improvements, employee interviews and satisfaction, and caregiver performance to name a few.
“We want to congratulate North River Home Care for becoming a Home Care Pulse Certified home care agency and commend their commitment to placing high priority on client and employee satisfaction,” concluded Marcum.
To find out more about the Home Care Pulse Certification, please visit www.homecarepulsecertified.com
