The Client Service Manager does the initial in-home assessment and creates the personalized care plan. S/he also makes specific caregiver recommendations to our office if s/he feels there is an ideal match for a particular [...]

We are very proud of our caregivers’ track records, and are happy to say that tardies and no-shows are a rarity. Even so, emergencies happen, and we are prepared to take over if one of [...]

The Client Service Manager is a key caregiver leader in our model of operations. Our caregivers and the Client Service Manager all check-in with our Human Resource Manager – who also checks in on patient/caregiver [...]

Because each client has different needs, we assign a small team of caregivers to each client. That way, the client can create familiarity and rapport with just a few people, maintaining caregiver consistency as much [...]

Communicating with families is a foundation of high-quality senior care. In addition to regular visits from our Client Service Managers, which always generate communication via phone and/or email with the designated contact(s). Perhaps more importantly, [...]

North River Home Care has been in business as a professionally senior home care provider since 2007. We now have more than 250 caregivers on our roster, providing expert care to seniors and their families around the [...]

Step 1: Intake Goal: Schedule Assessment. Once Assessment is scheduled, it’s usually a go. Who, what, why. We want to understand all of the greater and smaller needs of our client, and will also go over the [...]

In many cases, services can begin within a few hours after we’ve finalized the initial client evaluation and contract. Other times, it may depend on the time of year (holidays, for example, might make it [...]

We have a four-hour minimum service requirement. During this time, we can provide any of the senior care services listed above, and we can also support things like shopping, errand running, as well as meal [...]