• Step 1: Intake
    • Goal: Schedule Assessment. Once Assessment is scheduled, it’s usually a go.
    • Who, what, why. We want to understand all of the greater and smaller needs of our client, and will also go over the recommended services, along with a rate quote.
    • Send an informational packet. If you’ve found us or contacted us online, we’ll send you an informational packet. If you heard about us through word-of-mouth, we’ll get a packet out by email or mail as requested.
  • Step 2: Schedule Assessment
    • Determine frequency and immediacy. More independent clients who independently handle basic, daily care tasks may not require the same level of immediacy or frequency of care as those who need help with daily tasks.
    • Care Notes. We’ll take careful notes about the client’s preferred diet, med reminders, bed time, other medical or therapeutic needs, favorite activities, etc. This forms the basis of the personalized care plan.
    • Set expectations. It’s important that the client, the client’s spouse/family, and the caregiver on the same page. We will set expectations and service goals in writing and use those to review and amend the care plan as needed.
  • Step 3: Case start
    • Timeliness. As mentioned above, it can take anywhere from within a few hours to a few days, depending on multiple factors. Typically, clients on the Upper Cape area may need to wait a bit longer to be matched with the right caregiver. South Shore clients may be able to begin service within just a few hours after completing their assessment.
    • Service needs. Patients who require basic home care can typically begin service sooner than those who have more acute dementia or hospice needs because that may require more collaborative work between caregiving entities.