We are very proud of our caregivers’ track records, and are happy to say that tardies and no-shows are a rarity. Even so, emergencies happen, and we are prepared to take over if one of our caregivers needs extra support.
Each caregiver must use the client’s home phone to clock-in. If a caregiver is late a message is sent out to the management staff as an alert and we immediately reach out to the caregiver.
If a caregiver does not arrive for their shift we have on-call caregivers that are called in to work the shift. In some cases, the Client Case Manager or others in management positions will arrive to provide care, as all of our office managers are also trained senior care providers.