Are your caregivers bonded and insured through your agency?
Yes, all caregivers and employees at North River Home Care are bonded and insured.
How many caregivers will be providing care to my loved one?
It would depend on how often you require services. We encourage using more than one caregiver as part of a team. A caregiving team means that in case of an emergency or to honor caregiver [...]
How do you match caregivers to clients?
The in-home assessment comprises multiple components that include the immediate needs of the client, as well as social-emotional needs, and explores the client’s interests and personality traits. This is done using a list of specific [...]
Who will we meet at the initial in-home assessment?
The Client Service Manager does the initial in-home assessment and creates the personalized care plan. S/he also makes specific caregiver recommendations to our office if s/he feels there is an ideal match for a particular [...]
What happens if the caregiver doesn’t show up on time or at all?
We are very proud of our caregivers’ track records, and are happy to say that tardies and no-shows are a rarity. Even so, emergencies happen, and we are prepared to take over if one of [...]
Who oversees the caregivers?
The Client Service Manager is a key caregiver leader in our model of operations. Our caregivers and the Client Service Manager all check-in with our Human Resource Manager – who also checks in on patient/caregiver [...]
Will my loved one have the same caregiver every time?
Because each client has different needs, we assign a small team of caregivers to each client. That way, the client can create familiarity and rapport with just a few people, maintaining caregiver consistency as much [...]
What is your policy for communicating with a client and their family members?
Communicating with families is a foundation of high-quality senior care. In addition to regular visits from our Client Service Managers, which always generate communication via phone and/or email with the designated contact(s). Perhaps more importantly, [...]
How long have you been in business?
North River Home Care has been in business as a professionally senior home care provider since 2007. We now have more than 250 caregivers on our roster, providing expert care to seniors and their families around the [...]
What is the process to begin services?
Step 1: Intake Goal: Schedule Assessment. Once Assessment is scheduled, it’s usually a go. Who, what, why. We want to understand all of the greater and smaller needs of our client, and will also go over the [...]
