North River Home Care

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Telephony System

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We utilize advanced technology called telephony to assure caregivers are on time. Our caregivers record their arrival and departure via a toll-free number from the client’s telephone. Utilizing caller id, the system recognizes the client’s phone number, and acts as a remote time clock.

Should a caregiver fail to clock in on time, all members of management receive an immediate alert on their cell phones and react accordingly. In addition to providing tight control over all field visits, this system allows us to be very accurate in our billing and payroll. We do not require the client to “sign off” on timesheets as payroll is based on the telephony system reports.

The system provides caregiver accountability, management responsiveness and peace of mind for familes.

Norwell, Hingham, Hanover, Scituate, Cohasset, Weymouth, Quincy, Braintree, Milton, Boston, Dedham, Canton, Norwood, Duxbury, Marshfield, Pembroke, Plymouth | © 2008 North River Home Care