Qualities that distinguish us from other agencies:

1. Management

• We actively monitor every visit by our aides with a phone based Caregiver Tracking System (telephony). If our caregiver does not clock-in on time for a scheduled visit, all members of management receive an alert on their cell phone and we respond immediately and take appropriate action.
• Our staff RN evaluates new clients, creates the Care Plan, and supervises caregivers. Most non-medical home care agencies do not have a nurse on staff, however, we feel this is important to maintaining the high quality care we provide.
• Owners are actively involved in every case.
• Owners are experienced caregivers themselves, and are Certified Home Health Aides and Certified Nurse Assistants.
• Always available - we are on call 24 hours a day, 365 days per year

2. Training and Support

• Introductions - A member of management introduces all caregivers to their client on their first visit. We feel introductions are important for both the client and caregiver to feel comfortable, and to train the aide on the client’s needs. Surprisingly, many agencies do not regularly introduce caregivers to their clients.
• We provide innovative, outstanding training and support for our caregivers. We’ve been certified by the Alzheimer’s Association to provide training, we offer live phone support from StilMee Alzheimer’s specialists, and we have monthly trainings on how best to care for clients with specialized care needs. Topics include: Cancer, Diabetes, Macular Degeneration and Glaucoma, Hearing Loss, Parkinson’s Disease.
• Our monthly caregiver roundtable support sessions provide a forum for our caregivers to bond and help support each other.

3. Technology

• Telephony - Using a toll free number and caller id, our system notifies managmement automatically if a caregiver fails to clock in on time for a visit. We know exactly when our aide arrives and departs a client’s home, and are quick to respond to any issues.
• Wellness Reminder Calls - Automated system ensures a client is well during times when the family or agency employees are not with a client.
• Medication Reminder Calls - Automated system reminds clients to take their medications up to 3 times per day

4. Hiring Practices

• We have stringent requirements which include: phone screening, in depth interview, criminal backround check, RMV check, state Nurse aide licensing check, physicians health statement, professional reference checks.
• All candidates must pass a timed, written knowledge and competency exam. Additionally, candidates must pass a communication proficiency test. These tests are not mandated by the state, nor are they common in the industry. They are another tool that helps us carefully select the highest caliber caregivers.

5. Employee vs. Subcontractor

• Our Caregivers are true employees, not subcontractors. We pay the payroll taxes, employers liability, workers’ compensation, general and professional liability insurance. All employees are bonded. This frees clients and their families from these responsibilities.